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Terms & Conditions

Terms & Conditions

Welcome to MetroHub Logistics. By accessing our website or using our courier, delivery, and logistics services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using the services provided by MetroHub Logistics, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree with any part of these terms, you should not use our services.

2. Services

MetroHub Logistics provides courier, delivery, transportation, warehousing, and logistics services for businesses and individuals across Winnipeg and surrounding areas.

Service availability, delivery timelines, and service coverage may vary depending on operational conditions, distance, package size, and other logistical factors.

3. User Responsibilities

When using our services, you agree to:

  • Provide accurate and complete pickup, delivery, and contact information
  • Ensure that all shipped items comply with applicable laws and regulations
  • Properly package items to prevent damage during transportation
  • Avoid shipping any illegal, hazardous, or restricted goods

MetroHub Logistics reserves the right to refuse or cancel shipments that violate these conditions.

4. Prohibited Items

The following items are strictly prohibited from shipment through MetroHub Logistics:

  • Illegal or controlled substances
  • Hazardous or explosive materials
  • Weapons or ammunition
  • Perishable goods without prior approval
  • Any items restricted under local, provincial, or federal laws

5. Pricing and Payments

Delivery charges are determined based on several factors, including distance, package size, weight, and service type.

  • Prices may change without prior notice.
  • Payments must be made as agreed before or upon completion of services.
  • MetroHub Logistics reserves the right to suspend services for unpaid invoices or outstanding balances.

6. Delivery Timelines

While MetroHub Logistics aims to meet estimated delivery times, delays may occur due to traffic, weather conditions, operational issues, or other unforeseen circumstances.

Estimated delivery times are not guaranteed unless specifically agreed upon in writing.

7. Limitation of Liability

MetroHub Logistics shall not be liable for:

  • Delays caused by circumstances beyond our control
  • Damage resulting from improper packaging
  • Indirect, incidental, or consequential losses

Our liability, if applicable, will be limited to the delivery charges paid for the affected shipment unless otherwise required by law.

8. Cancellations and Refunds

Shipment cancellations must be requested before the package has been dispatched.

Refunds, if applicable, will be processed depending on the stage of the service and operational costs incurred. No refunds will be issued once the delivery has been successfully completed.

9. Intellectual Property

All content on the MetroHub Logistics website, including text, graphics, logos, images, and website design, is the property of MetroHub Logistics and may not be copied, reproduced, or distributed without prior written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how MetroHub Logistics collects, uses, and protects your personal information.

11. Termination

MetroHub Logistics reserves the right to suspend or terminate services if these Terms & Conditions are violated or if misuse of our services is detected.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Canada. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Manitoba, Canada.

13. Changes to Terms

MetroHub Logistics may update these Terms & Conditions at any time. Continued use of our services after changes are posted on the website constitutes acceptance of the updated terms.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

MetroHub Logistics

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